Is Direct Gardening,com A Good Site
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How would you rate DirectGardening?
Top Positive Review
"Yellow holiday cactii great starter plant and new modern packaging came in good shape even with our"
Robert G.
4/23/20
3 beautiful starter cactus plants with 4 to 5 stalks in soil that has already started to divide at top of the hard to find Yellow color cactii blooms. New modern day packaging in heavy duty green plastic bag with each cactii in their own celluloid preformed envelope that kept pot firmly in place, lightweight, and no paper to unpack. Completely happy - I did not expect blooming size, but will bloom nicely this holiday season. Like the bonus bulbs. Saw so many bad reviews, but completely satisfied here.
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Top Critical Review
"The worst of the worst"
Mark M.
2/18/21
They don't stand behind thier products that they ship even when they send the wrong items. These guys have the worst customer service I've ever had the pleasure trying to deal with. I order privet hedge they sent Siberian elm and won't stand behind it because it been over a year nobody can tell the have the wrong items in that time frame when they sell root stock? They refuse too make it right so I'm gonna have to deliver these back in person I guess!
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Reviews (386)
They don't stand behind thier products that they ship even when they send the wrong items. These guys have the worst customer service I've ever had the pleasure trying to deal with. I order privet hedge they sent Siberian elm and won't stand behind it because it been over a year nobody can tell the have the wrong items in that time frame when they sell root stock? They refuse too make it right so I'm gonna have to deliver these back in person I guess!
Tip for consumers:
It's not worth it go somewhere local or more reputable online these guys are shady
Products used:
Bought privet hedge received Siberian elm
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I brought 3 Giant Asian Pear from Direct Gardening
Last year, on there website it's said this Pear tree produced 3 pounds per fruit and they're self fruit. The tree doing good, but they have thorn and leaves are very small and the leaves color is purple and red. I messaged them but they never answer my question they just give an excuse. I'm thinking it was a Bradford pear. They're dishonest. Do not buy from this place
Tip for consumers:
Stay away
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Too bad you have to leave a star to comment. Whatever is the opposite of a star is what they should get. They are a totally fraudulent company. Website looks slick but that's just to lure you in. My order was delayed for months. When I cancelled the order, it arrived a few days later. Moldy, wet mushy potatoes and other trash. Their return policy is set up as a scam; really the whole place is. As you can see by the tons of bad reviews, they are horrible to deal with and send worthless junk.
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I have been ordering from Direct Gardening for almost 20 years and everything has grown well. If you have a problem with your purchase, they will make it right. Just send the dead plant back and they will replace it. It's sad reading everyone's reviews. Perhaps you were not patient enough. My last purchase included a clematis. When it arrived it was just a nub with roots. I wondered if it would live but I planted it and it is growing well.
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I waited 8 weeks for them to ship me garbage. Of 5 items, 1 did not ship at all, 2 were substituted to different bulbs (out of season in June), 2 arrived in poor condition because they used the slowest postage option available. DirectGaradening.com keeps refusing to issue a refund until I pay return shipping on the goods I didn't order. Hoping BBB and credit card complaint get my refund.
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Is there a way we can sue this company for stealing our monies?
How many customers ave they fooled of taking monies and delivering trash.
I mailed the original shipping label for replacement as per their policies after sending me trash dead plants last June. They emailed me and replied replacement will be this fall.
Then they sent a card with a different response that they will mail replacement on Spring 2022.
In other words after ordering on March, they will probably send after a year. Maybe never and they are laughing their way to the bank.
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Plants came dead, almost 2 months after being ordered. Shriveled and dry, it was a pathetic site. This company should not do business or stay on their clearly mom & pop scale. They cannot keep up, nor do they have the product and distribution down well enough to try to be national. I told them to keep my $50 from the order - they need it more than I do.
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Ordered plants on April 29th. Still not here on June 9th. If they ship now they will probably all be dead when they get here because of the heat. Sent multiple emails. 3 weeks ago they told me they were processing the order and shipping it. Phone always busy so you can't talk to anyone. The one star is only because they do have some cool plants, you just can't get them. No customer service.
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Premium prices for tiny bits of planting materials. Most arrived bare root and dried out. The ornamental grass ($16!) was a one inch plug that was so rootbound it will never flourish. Their return policy is impossible so you are just throwing your money away. Great product descriptions but don't trust their deer resistant recommendations. I spent a few hundred dollars on plant debris!
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They waited until July to send my March order. It takes a week or more to get an email response from them and they don't list a phone number. I asked for a refund or for them to actually ship my order countless times between April and May. Of course no refund and I'm never given shipping information. I had already given up on them and disputed the charge by the time plants arrived dried up and dead. Worthless and a waste of time.
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I ordered $400 worth of trees plants etc. 8 wks ago... I just received a post card stating they will ship spring of 2021... next year. No additional information except it looks like they may ship one tree. If I have any questions send the post card back... what? Asked for a refund... nope they will place me on a list for next year. I need my stuff this year. From what I'm reading I'm sure they will arrive dead anyway... stay away from these crooks. The BBB should shut them down.
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I ordered some creeping thyme online. There was no email verification and when I called several times, they could not tell me the status of my order. So far, it has been almost 3 weeks and still no product and I am about to miss my planting window.The one star is only for the poor woman answering the phone who was very nice but her computer provided absolutely no information. She was most apologetic but her company sucks. I guess my funds are tied up. I will have to check with the bank.
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I have ordered twice from this firm. It seems they may deal in dormant frozen plants? Most plants received do nothing but rot and die. I follow the warranty instructions and they are very good at replacing items. Trouble is, the second shipment is not much better than the first. Plants do not come to life. Since I am a mature adult. I don't have a year or two to waste getting something started that I may not live long enough to enjoy. (lol) Buy locally and get bigger, healthier plants.
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Never buy from Direct Gardening. The items they send are either dead or die shortly after. I asked to cancel a second order I placed shortly after my first order (I should have read reviews on them first), but got nowhere with cancellation. Plants in second order primarily dead/dried out. Although I asked for a refund, I don't hold out much hope. As another reviewer stated--an expensive lesson but one I won't repeat, as I will never buy from them again.
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It took 3 months to get my order. I'm in Texas, so we need to plant early, that didn't happen.
I got about 50% yield from what they sent me. After a bitter complaint, they sent me another delivery gratis, with the added present of a highly poisonous plant... to dogs, cats, children & humans. Oddly, THAT PLANT, arrived in pristine condition... hmmmmm. My neighbor planted it in a place no one can get hurt by it.
Just don't use them.
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Will never order from them again. Most of the plants arrived dead. Some of this could have been fedex because they are extremely bad at delivering and I had to call them to find out what was up with my package. But direct gardening would not replace even 1 because I didn't have the original records from the package. I had all the other conformation emails. Very poor customer service. I will never order from anyone associated with them again.
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Received this Cascading Wisteria Tree bare root from Direct Gardening in May of 2016. This year (July 2020) was the first year it bloomed. Just wanted others to know how long they take. This year was also this first year we staked it into tree form.
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I ordered common flowers that were listed as in stock. They said 2-3 weeks to ship and then based on weather, phase of the moon, karma, etc. I waited three weeks, no ship, no estimate of ship. I asked for a refund, they said they would pass my request to "that department" but there was no guarantee of cancellation because it has been sent for shipping. These are scam artists who have no idea how to run a business. Don't waste your money or your time.
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DO NOT purchase anything from these people. Their products are crap and they really don't care if you are unhappy about anything. They just say this is our return policy so send them back if you aren't happy. It took 2-3 months to get my order and 3 of the plants I ordered were bare roots in a little bit of soil and paid $6.99 for them. The others were 1" - 3" of which I paid $9.99 for. TERRIBLE
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Should rename this site, "No Gardening"! Ordered two red clematis plants three months ago. I have sent numerous emails since then only to receive automatic responses promising "in one month" "coming in a month" "coming in a week." I intend to report this site to my state's consumer fraud department, the better business bureau, and any website that accepts reviews. One star is more than this site deserves.
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Take your money. Takes weeks to get partial shipment. Potatoes arrived liquid. Could smell the rotten potatoes before opening bag. Most had leaked out of bag. Policy is to get money back you must return product and pay to mail back. This costs more than the product and I can't send back rotted potato liquid that ran down my arms. I still have not received the second part of my order.
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Ordered potatoes that took 1 month to get. The potatoes were clearly packaged completely rotten, and mushy. They purposely packaged them this way, and they don't care. Customer service is almost non-existent, and takes about 10 days for a response each time you send a reply. They provide no shipping information, and lie about orders. This company is a complete fraud, run by scammers. They blame there terrible business practices on COVID-19. I would not trust this company, and I would RUN away from them.
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Ordered a tree rose, took about 2 months to receive. Tree rose arrived not in a box but in a plastic bag without any protection. Canes broken and poking through the plastic. Opened the plastic and found a dried, very brittle and DEAD tree rose. I requested a replacement but who knows when I'm going to get it. You would think that they would rush it since I've wasted couple months waiting for the dead tree rose. I should have read the reviews before I placed my order. Stay away from this vendor. Don't waste your money!
Tip for consumers:
Read the reviews!!!
Products used:
NA
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The plants we received after waiting an inordinate amount of time were dead. It is not worth our time or effort to try to revive them. From the reviews, I am not even going to TRY to deal with the company.
We paid 9.99 for shipping of a large few ounce envelope and would not put more money in to ship it back to them.
One of the worst companies I have dealt with. I'm ashamed at myself for not researching them before ordering!
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Q&A (12)
Answer:
Yes it Is absolutely real. They are thieves. I just called my credit card company to do the dispute becoz they are not responsible for the dead plants they sent to me with all the charges including the shipping fee. This company has to be shut down for their dishonest business. I will fight for it and no more people will be mistreated and cheated.
By Ya s.
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Answer:
They have a direct telephone number that is constantly busy and not toll free. If you are able to reach a rep, the info you receive may be erroneous
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Answer:
Scam company, sham business. Refuse to replace dead plants that they send, even though you sent details and original mailing/shipping labels. Direct Gardening needs to be shut down because is is a sham operation, fraud company
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Answer:
; how do I cancel a pending order. Been waiting 5 weeks now I'm so done with this company
Answer:
Call your bank or card service and explain this is an unauthorized purchase the second it is charged, if already charged call asap.
Answer:
Direct Gardening telephone is 309.662.7943 Please be advised that they do not provide a toll-free number they number above is constantly busy. Good luck!
Answer:
Cancel and challenge the charges from them with your credit card company immediately! Even if you do get your order, you very likely will have problems with the order and then their customer service will only jerk you around! Buy from anyone else but not them!
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Is Direct Gardening,com A Good Site
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